Privacy

Who processes your data

The controller of your personal data is Eclario s.r.o., Ulica Gejzu Dusíka 2782/8, 917 08 Trnava, Slovak Republic, Company ID 56867956, registered in the Commercial Register of the District Court Trnava, Section Sro, Insert No. 59283/T.

You can reach us at info@eclario.eu in any matter concerning your personal data.

What data we process and why

Through the contact form we collect your name, e-mail address, telephone number, company name and the content of your message.

We use this data to answer your enquiry and to prepare an offer for you. The legal basis is our legitimate interest under Article 6(1)(f) GDPR; where the processing serves to prepare a contract, the legal basis is Article 6(1)(b) GDPR.

How long we keep it

We keep your data for as long as our communication continues and for three years after it ends. After that period the data is deleted.

The chat assistant

If you use the chat assistant on this website, we process the questions you write and the answers it gives. The answers are written by an AI model from our documentation; the provider of that model receives the conversation only to produce the answer and processes it on our instructions.

We store a conversation for 30 days after its last message and then delete it. If you rate an answer as helpful or not, the rating is stored with the conversation and deleted with it. We do not store your IP address and do not link the conversation to you. Please do not write personal data into the chat. The legal basis is our legitimate interest in answering your questions and improving our documentation (Article 6(1)(f) GDPR).

If you choose "Continue in the contact form", Ecklo writes a short summary of the conversation — through the same AI provider that writes its answers — and puts it into the contact form on this website; if the summary cannot be written, your own questions are copied instead. You can edit or delete the text there; it reaches us only if you send the form, and are then processed like any other inquiry (see "What data we process and why" above).

Who we share it with

We pass your data on to our hosting provider, our e-mail service provider, the provider of our website analytics tool and the provider of the AI model behind the chat assistant. Each of them processes the data only on our instructions.

We do not sell your data and we do not use it for profiling.

Your rights

You have the right of access to your data, the right to rectification, erasure, restriction of processing, data portability and the right to object.

Write to info@eclario.eu to exercise any of these rights. We reply within 30 days.

Complaints

You may lodge a complaint with the Office for Personal Data Protection of the Slovak Republic, Hraničná 12, 820 07 Bratislava.