Frequently asked questions
Questions, answered.
What people ask us most often, about the product, ordering, the models in development and living with the mirror.
Product
What sets Eclario apart, how the models differ, and what each one includes.
The mirror has its own electronics, its own app, circadian light control and — still in development — heating governed by the dew point. The sound does not come from exciters glued to the pane but from real speakers in sealed chambers inside the frame — still in development. We design and assemble every piece ourselves — this is not rebranded catalogue stock.
The model follows from the equipment. Essential is the base, with the app, circadian light, hidden controls and optional heating. Adding acoustics gives you the Acoustic. Adding the LED matrix behind the glass gives you the Matrix, adding the Ultra HD panel the Display. Bespoke is a mirror outside the standard sizes or shapes.
No. The modules are part of the structure and are fitted during production, so it is worth deciding on the equipment up front.
No, the heating is optional — you order the mirror with it or without it. We recommend it for every bathroom where anyone showers, because without it the mirror fogs up like any other. A mirror ordered with it has the heating film fitted at the factory; switching it on is still in development and arrives with a software update once the mirror is on Wi-Fi.
The front lighting is designed to replace the ceiling light for shaving and applying make-up. It lights the face evenly, without shadows.
Ordering and delivery
Production time, packaging, and what happens if something arrives damaged.
The standard lead time is four weeks from the confirmation of your order. Every mirror is made to measure, so nothing is produced from stock.
Single mirrors travel by courier in protective packaging; a series for a project is delivered as agreed in the offer.
Write to us within 24 hours of delivery and send a photograph of both the packaging and the mirror. A damaged piece goes to the front of our queue.
Display and Matrix
The two models in development and where they stand today.
Not yet. Both models are still in development. If you are interested, write to us through the contact form and we will let you know when they are available.
We do not have a date yet. Both models are in preparation; write to us through the contact form and we will let you know as soon as they are available.
Installation, warranty and care
Fitting, warranty, cleaning, and life in a humid bathroom.
Yes. The bracket, the power supply, the wiring diagram and step-by-step instructions are included. The connection is a 230 V supply behind the mirror; the mirror itself runs on safe 24 V. We recommend having an electrician make the 230 V connection; the mirror itself can be hung by you, your builder or your installer.
Two years on the electronics and the light. If something fails we repair or replace the module — you keep the mirror.
With ordinary glass cleaner and a soft cloth. The controls sit in the frame, not on the glass, so the surface keeps no fingerprints.
Yes. The silvering is built to withstand humidity and will not blacken from the edges. The anti-fog heating, still in development, will keep the glass dry on top of that.
Tell us about your project, your room, or the question you've been carrying. We answer every message within two working days.
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